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Mayo University Hospital
MUH Committed To Excellence
We aim to achieve excellence through securing meaningful patient engagement from the bed side to the management table; driven by engaged staff from all disciplines and grades, who are empowered by a commitment of support from senior management, for continuous quality improvement.
MUH is a 300 beds Model 3 Acute hospital with 5 directorates. For more information, see the "Introduction" tab below.
Main Phone Number: +353 (0)94 9021733
MUH Application of Framework for Improving Quality
MUH is committed to delivering high quality patient centred services. Click Here to find out how we are achieving this through the application of the HSE’s Framework for Improving Quality.
Wellness Walkway at MUH
The walkway is located on the first floor of the hospital, it is designed to support patients to remain active during their hospital stay. We have exercise stations designed by physiotherapists at intervals along the walk with wall panels illustrating different lower and upper body exercises.. The walkway is 130m long with exercise stations and seated areas to allow patients get away from the busy ward environment. Download the wellness walkway info sheet here
Introduction to MUH
Maternity Department
As a maternity department, we aim to empower each woman to have a positive labour and birth experience and to enable each woman to have the support of a nominated support partner of their choice throughout the process of labour and birth. Click here for more information about preparing to have a baby in MUH, antenatal classes schedule and useful resources.
The Medical Directorate
The Medical Directorate incorporates Respiratory, Gastroenterology, Endocrinology, Gerontology, Acute medical and non invasive Cardiology. This directorate has more than 9000 inpatient discharges a year. MUH has a busy Emergency department with >37,000 attendances per annum with an admission conversion range of 26% - 31%. We have 6 day Renal Dialysis unit (watch short video), Stroke Unit (watch short video) and Oncology Day unit that compounds all its own chemotherapy locally. Its Coronary Care Unit is part of the joint ICU/ CCU. MUH has an Endoscopy unit with medical / surgical endoscopy 5 days a week.There is also a weekly visiting service for Dermatology, Haematology, Oncology and Nephrology.
The Peri-Operative Directorate
The Peri-Operative directorate incorporates Anaesthetics, General surgery and Orthopaedics, seeing approximately 1,250 elective and 2,500 non elective per year. We have a visiting service in outpatient for ENT and Urology. We have a 4 room operating theatres and minor procedures room in the DSU. It also incorporates the Intensive Care Unit and Anaesthetic department with outreach for critical care.
The Women’s Health and Children's Directorate
The Women’s Health and Children's Directorate incorporates an obstetric department with < 1700 births a year and a paediatric and special care baby unit. We have just recently set up a Paediatric Decision Unit to fast track children out of the ED and direct assessment by appropriate senior decision maker. Please Click Here to watch a short video about the MUH Paediatric Department.
The Radiology Directorate
The Radiology Directorate is leading the way nationally with integration with primary care (2018 National Health Care Awards Finalist and Overal Winner - Primary Care Centre Integration) and social care regarding direct access and service delivery in plain radiology and Ultrasound in Primary care centres. Please Click Here to watch a short video about the MUH Radiology Department.
The Laboratory Directorate
The Laboratory Directorate is a very strong department with a significant history of accreditation in all modalities.
Support Services
These directorates are well supported with clinical and non clinical departments including Health and Social Care professionals, Quality & Safety department and non clinical including Medical Records, HR, Maintenance and Finance. We work very closely with outside contractors in the supply of our Catering and Cleaning requirements.
MUH Application of Framework for Improving Quality
MUH is committed to delivering high quality patient centred services. Click Here to find out how we are achieving this through the application of the HSE’s Framework for Improving Quality.
Promoting Patient Engagement
As a patient, staff or member of the public we hope you will find this website a useful means of engagement with your Hospital.
We welcome and encourage feedback, suggestions or opportunities from you on the service we provide.
Please submit your feedback to the following email address yoursay@hse.ie which will be redirected back to Mayo University Hospital.
Please Click Here to learn more about our Patient Engagement Forum
Complaints Officer
Please Click Here to contact our Complaints Officer
Staff Engagement #EngagingHealthStaff
We also welcome and encourage feedback, suggestions or opportunities from our staff. Staff may email their feedback to MUHStaff.FeedBack@hse.ie
Please click here to learn more about our Staff Engagement Forum
Current Vacancies at MUH
If you are interested in joining our well established teams please Click Here for further information
Access To Your Health Records
Health Records - A Guide For Patients (PDF file format)
Car Parking Charges
- There is a fixed charge of €2 for the first 3 hours
- Every additional hour is charged at €1 per hour
- The maximum daily charge is €5
- Weekly tickets may be purchased in the hospital foyer. These cost €15.
The ticket machines only accept cash or coins, with change given. Cards are not currently accepted at the ticket machines.
Mayo University Hospital Map
mayo general hospital castlebar
Assisted Decision Making
26th of April 2023 has been set as the day for the abolition of wardship, the operationalisation of the Decision Support Service, and the introduction of a new system of tiered decision-making supports. For more information please visit the following links:
- https://decisionsupportservice.ie/
- https://www.hse.ie/eng/about/who/national-office-human-rights-equality-p...
Volunteering in Mayo University Hospital
Volunteer With Us
The MUH Volunteer Service has had over 50 members of the community participating in the scheme since its inception in March 2012, with volunteers ensuring patients and visitors have a warm, friendly welcome and are assisted with directions and any information needed.
Our Meet and Greet volunteers are members of the public from various walks of life - what they offer is a willingness to help others accessing acute hospital services. Please consider joining our volunteer team and help us:
- Give a friendly welcome and a reassuring first impression to all who enter the hospital
- Observe for and offer assistance to people who look lost or unsure of where they are going
- Provide directions
- Ensure patients are in the right queue for outpatients/x-ray etc
- Assist with accompanying patients to various departments
- Supply information and answer queries, for example visiting times, shop opening times
Catherine Donohoe, Hospital Manager said, “Patients are at the heart of everything we do and this is most true for our volunteers who demonstrate this in the care, laughs and smiles that they exchange with our patients. Our volunteers bring the energy and enthusiasm of members of the local community who want to give something back, into the hospital.”
If you wish to volunteer with us, you can discuss with Brendan Coyne, our Lead Volunteer on 086 155 0035 and/or please complete this form and send back to the Patient Engagement & Partnership Improvement Coordinator, Quality and Patient Safety Department, Mayo University Hospital, Castlebar, Co. Mayo, Ireland, F23 H529 or via email to Ciara.McLaughlin1@hse.ie 094 904 2171
If you need any additional support with the application process, Ciara or Brendan will be happy to support you.
Download the Volunteer Service application form here
MUH volunteers - Lucia Killeen and Kathleen Ruane