Social Media Policy

Saolta University Health Care Group Policy

Saolta University Health Care Group comprises of University Hospital Galway, Merlin Park University Hospital, Portiuncula University Hospital, Roscommon University Hospital, Sligo University Hospital, Mayo University Hospital and Letterkenny University Hospital.

Our Twitter page is not monitored 24/7, please dial 999/112 in an emergency, see full Twitter policy here.

Who we are

Saolta University Health Care Group uses Twitter to communicate with people interested in our services. We will signpost you to the most appropriate service.  We don’t provide medical or clinical advice on this page.  In an emergency call 112 or 999. @saoltagroup is managed by the Saolta University Health Care Group Communications Team. We accept no responsibility for lack of service due to Twitter downtime.

What we Tweet about

We Tweet about Saolta news and events, job opportunities and practical information on services, emergencies or any public outbreak situations.

Who we follow

If you follow us, we will not automatically follow you back.  We follow accounts that are relevant to Saolta University Health Care Group and our work. Following does not imply endorsement.

Who we retweet

We may retweet news and links that are relevant to Saolta University Health Care Group.  Retweets do not imply endorsement by Saolta University Health Care Group. 

How we monitor

Our Twitter account is monitored during regular office hours 9am -5.30pm.  We may monitor and respond at other times of the day but this is not guaranteed.

How we respond

During office hours we will endeavour to acknowledge the query within 2 hours and respond within 24hrs to service/signposting queries, more detailed queries may take longer. We will consult with our colleagues to ensure we give the most appropriate response.

Reporting
We will report any posts that are:

• Are malicious or offensive in nature or that constitute a personal attack on a person’s character
• Are harmful, absuive or threatening 
• Incite hatred on the basis of race, religion, gender, nationality, sexuality or any other personal characteristic.
• Reveal personal details of patients or staff

Please note again, our Twitter account is not monitored 24/7, please dial 999/112 in an emergency.

How we handle @ replies and direct messages

We will read all @replies and DMs sent to us during office hours and endeavour  to acknowledge them within 2 hours and respond within 24hrs to service/signposting queries, more detailed queries may take longer. We will consult with our colleagues to ensure we give the most appropriate response. .   If you have a comment, complaint or want to give us feedback you can use yoursay@hse.ie

Complaints

If you have a comment, complaint or want to give us feedback please email us at yoursay@hse.ie

Media requests

All media requests should be sent to comms.saolta@hse.ie

Saolta University Health Care Group Hospitals Staff Tweeting

All staff on social media platforms should familiarise themselves with the HSE Social Media Policy www.hse.ie/socialmedia